Privacy Policy for Saiful Healthy Food

Last Updated: October 20, 2023

At Saiful Healthy Food, accessible from https://saifulhealthyfood.com.bd, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Saiful Healthy Food and how we use it.

1. Information We Collect

We collect information to provide better services to our customers. This includes:

  • Personal Information: Name, email address, phone number, and shipping address when you place an order.
  • Facebook Messenger Data: When you interact with our Facebook Chatbot, we collect your Name and Page-Scoped ID (PSID).
  • Chat Logs: We store the messages you send to our chatbot to improve our responses and customer service.

2. How We Use Your Information

We use the information we collect in various ways, including:

  • To process and deliver your orders.
  • To communicate with you regarding orders or inquiries.
  • AI Processing: We use Google Gemini AI to process your questions through our Messenger chatbot to provide accurate and helpful information about our products.
  • To understand and analyze how you use our website and services.

3. Messenger Chatbot & AI Integration

Our Facebook Messenger chatbot is designed to provide automated customer support.

  • By messaging our Facebook Page, you consent to have your queries processed by our backend system and Google Gemini AI.
  • We do not use your personal conversations for any other marketing purposes without your consent.

4. Cookies and Web Beacons

Like any other website, Saiful Healthy Food uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

5. Third-Party Privacy Policies

Our Privacy Policy does not apply to other advertisers or websites. We may share data with:

  • Payment Gateways: To process your transactions.
  • Google AI (Gemini): To process chatbot inquiries.
  • Facebook: As part of the Messenger platform integration.

6. Data Deletion Instructions (Facebook Requirement)

According to Facebook’s policy for Apps and Websites, we must provide a User Data Deletion Callback URL or Data Deletion Instructions URL.
If you want to delete your activities for Saiful Healthy Food Bot, you can follow these steps:

  1. Go to your Facebook Profile’s Settings & Privacy > Settings.
  2. Look for “Apps and Websites” and you will see all of the apps and websites you’ve linked to your Facebook.
  3. Search and click “Saiful Healthy Food Bot” in the search bar.
  4. Scroll and click “Remove”.
  5. Alternatively, you can contact us at info@saifulhealthyfood.com.bd to request manual deletion of your chat history.

7. GDPR & CCPA Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

8. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at: